Return & Refund Policy

Personalized Products

All of our products are custom-made and personalized specifically for each customer. Because of this, we do not accept returns, exchanges, or refunds once an order has been placed and production has begun.

Please double-check all names, spelling, colors, sizes, and other personalization details before submitting your order. We are not responsible for errors provided by the customer.

Deposits

A non-refundable deposit is required to begin work on custom orders.

If you cancel your order for any reason, your deposit will not be refunded, as it covers design time, materials, and production preparation.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item due to our mistake, please contact us within 3 days of delivery with clear photos of the item and packaging. We will review the issue and work with you to provide an appropriate solution.

By placing an order with us, you acknowledge that you have read and agree to this Return & Refund Policy.